Action Required: AtlasIED has updated Atmosphere Cloud (AWS) protocols, and all connected systems must be updated to maintain remote access.

Please ensure all AZM processors are updated to firmware version 4.5.16 or newer prior to April 3, 2026.

Beginning April 3, 2026, devices running older firmware will lose remote cloud connectivity, including monitoring, configuration, notifications, and cloud-based firmware updates. Audio and local control will continue to function normally.

IMPORTANT NOTE: While firmware updates can be completed remotely prior to the deadline, once cloud connectivity is lost, restoring access will require on-site physical access to the device.

Key Details

• Firmware version required: 4.5.16 or newer
  Download here: AtlasIED Software & Firmware Library
  Filter as follows to search quickly:
  Product Family: Atmosphere > Series: Signal Processors > Model: All Models
• Firmware update instructions and resources:
  Atmosphere Cloud Firmware Update Technical Guide
  Atmosphere Cloud User Guide
• Firmware updates should be scheduled while the site is closed.
• Update time: approximately 30 minutes per device
• Expect brief audio and controller downtime during the update (3-5 minutes and 15 minutes, respectively).
• In rare cases, a device or connected accessory may require a power cycle after updating.
• Completing the update before April 3, 2026, helps avoid unnecessary future truck rolls.

We strongly encourage proactive outreach to your customers to ensure systems remain connected and accessible.

For technical support, please submit an AtlasIED support ticket or call AtlasIED at 800.767.3333. You may also contact our team at sales@bassettsales.com or 800.422.1003.

Thank you and we look forward to supporting you as needed throughout this process.